State Farm® Insurance Agent Marcelo Perez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Curtis Camel
November 15, 2024
5
out of
5
rating by Curtis Camel
"Perfect thank you again"
alan villafuerte
November 12, 2024
5
out of
5
rating by alan villafuerte
"Great help getting insurance according to want I needed with Alexandra, smooth and easy process.👍👍"
Akhilesh UL
November 1, 2024
5
out of
5
rating by Akhilesh UL
"Amazing people and they just explain things pretty good."
Cara Simon
October 23, 2024
5
out of
5
rating by Cara Simon
"Very helpful and explained things well"
We responded:
"Thank you so much for your kind words, Cara! I'm glad to hear that everything was explained clearly and that you found the assistance helpful. Your feedback means a lot!"
Glenn Simon
September 27, 2024
1
out of
5
rating by Glenn Simon
"State Farm underwriters canceled my auto policy without informing me. I was driving without insurance for 6 weeks without any knowledge of the policy being canceled. My agent Leslie Estrada knew that it was canceled and failed to inform me. The reason they canceled it was that I didn’t respond to some questions about a previous claim but I provided a copy of an email answering their questions. So then the excuse was that I had not paid the insurance premium. The premium is on autopay. Why did they not charge me? Sounds like shady business practice to me. Incompetence in the agent and the back office staff."
We responded:
"Glenn, I appreciate you taking the time to speak with me. I sincerely apologize for the issue and truly wish you the best moving forward. We're always here to support you"
Serap coşkun
August 27, 2024
5
out of
5
rating by Serap coşkun
"It was fast and easy thank you for your help🙏"
We responded:
"Thank you for your kind words! I'm glad to hear that the process was fast and easy for you. Your satisfaction means a lot!"
Brianna Delarosa
July 31, 2024
5
out of
5
rating by Brianna Delarosa
"State Farm was a super easy transition. They were straight to the point, very nice, and I’m paying $100 less. Bye bye progressive, hello State Farm. You can’t beat it!! Thank you Lesley!!"
We responded:
"Thank you for sharing your experience, Brianna! It's fantastic to hear that the transition was smooth and that you're saving money with State Farm. Lesley will be delighted to know she made a positive impact. Welcome to our State Farm agency!"
Donald Russell
July 1, 2024
5
out of
5
rating by Donald Russell
"The people were Wonderful and they took care of me in less then 10 minutes. Very Professional in their attitude towards new customers. I was with Progressive for 18 years and never had Customer Service any where Close to the Fine People at State Farm. You have a Very Happy Customer, Thank You Especially Lesley Estrada!"
We responded:
"Thank you for sharing your positive experience, Donald! We're thrilled to hear that you received excellent service from Lesley and our team. We appreciate your kind words and look forward to continuing to provide you with top-notch service."
Valeria Caycedo More
June 26, 2024
5
out of
5
rating by Valeria Caycedo More
"Lesley was AMAZING! Her customer service was quick, proactive, efficient and so kind!"
We responded:
"Thank you for your kind words about Lesley! We are thrilled to hear about your positive experience with her exceptional customer service. Your feedback is truly appreciated!"
Daniel Cruz
April 19, 2024
5
out of
5
rating by Daniel Cruz
"Miss Leslie Estrada was amazing she was kind professional clear"
We responded:
"Daniel, thank you for your 5-star review recognizing Leslie! Your kind words make our day. We truly appreciate your support of the Marcelo Perez State Farm Insurance Agency!"
Yvonne Rebsch
August 4, 2023
5
out of
5
rating by Yvonne Rebsch
"Mr. Perez is a professional and very knowledgeable in his field. He was patient with my questions and explained them thoroughly in a way I could understand. He aided me to make decisions on our policies that best meet our needs and coverage making me feel my family and I will be well taken care of. I highly recommend Marcelo Perez."
We responded:
"IYvonne, thank you so much for your kind words! We're thrilled to hear that Marcelo Perez provided you with exceptional service. It's our goal to ensure that you and your family have the best possible insurance coverage, and we're delighted to have been able to assist you in making informed decisions. Your recommendation means a lot to us, and we look forward to continuing to provide you with top-notch service in the future."
Tom Jiang
June 8, 2023
5
out of
5
rating by Tom Jiang
"Marcelo is very kind for communication. He helps me a lot for the car insurrance."
We responded:
"Thank you for the great review, Tom! We are honored to have earned your trust and we look forward to assist you with any of your insurance questions or needs!"
Santiago Petit
May 14, 2023
5
out of
5
rating by Santiago Petit
"Excelente servicio, rápido y amable"
We responded:
"¡Gracias por tomarse el tiempo para compartir sus comentarios y amables palabras que reconocen nuestros esfuerzos para brindarle la atención al cliente que se merece! ¡Siempre es un placer poder ayudarlo con cualquiera de sus preguntas o necesidades de seguro! Thank you for taking the time to share your feedback and kind words recognizing our efforts to provide you with the customer care that you deserve! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
QFB Griselda Combe
May 2, 2023
5
out of
5
rating by QFB Griselda Combe
"Súper atención y paciente con mis preguntas Gracias"
We responded:
"Gracias por tu maravillosa reseña! Nos esforzamos por brindarle la atención al cliente que usted se merece. ¡Nos sentimos honrados de habernos ganado su confianza y esperamos poder ayudarlo con cualquiera de sus futuras necesidades de seguro! Thank you for your wonderful review! We strive to provide you with the customer care that you deserve. We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"
Ruvilneidis Labanino
May 1, 2023
5
out of
5
rating by Ruvilneidis Labanino
"Marcelo Perez is the best insurance agent I have worked so far with. He is efficient but also personal at the same time."
We responded:
"Thank you for the wonderful review! It is always our pleasure to be able to assist you with any of your insurance questions or needs"
Haven Lowery
April 11, 2023
5
out of
5
rating by Haven Lowery
"Great rates and service!"
We responded:
"We strive to provide you with the insuarnce you need at a value you deserve and great customer care! Thank you for the wonderful review and for your kind words, Haven! It is always our pleasure to be able to assist you with any of your insurance questions or needs and we look forward to doing so for many years to come!"
Oscar ibietatorremendia
April 4, 2023
5
out of
5
rating by Oscar ibietatorremendia
"Óptima atención"
We responded:
"¡Gracias por la maravillosa reseña! ¡Siempre es un placer poder ayudarlo con cualquiera de sus preguntas o necesidades de seguro! Thank you for the wonderful review! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Radja Rojas
March 13, 2023
5
out of
5
rating by Radja Rojas
"Kind, informative, fast, very efficient!!"
We responded:
"Thank you for the wonderful review and for your kind words, Radja! It is our pleasure to be able to assist you with any of your insurance questions or needs! We are there to help provide you with the customer care that you deserve and look forward to doing so for many years to come!"
Jefferson Gamero J
March 6, 2023
5
out of
5
rating by Jefferson Gamero J
"Amables , profesionales y encontrando la mejor solución para cada caso ...gracias"
We responded:
"Gracias por tomarse el tiempo para compartir su experiencia y amables palabras. ¡Nos esforzamos por brindarle una atención al cliente amable, profesional y completa! ¡Realmente apreciamos sus amables comentarios y esperamos poder ayudarlo con cualquiera de sus futuras necesidades de seguro! Thank you for taking the time to share your experience and kind words. We strive to provide you with friendly, professional and thorough customer care! We truly appreciate your kind feedback and look forward to assisting you with any of your future insurance needs!"
Lily Camel-Anderson
February 24, 2023
5
out of
5
rating by Lily Camel-Anderson
"Excelente atención , dedicación , amabilidad , ganas de satisfacer al cliente , atención a las necesidades del cliente , rapidez en la espera y conocimiento de los productos . Bravo por ella !"
We responded:
"¡Gracias por la maravillosa reseña! ¡Siempre es un placer poder ayudarlo con cualquiera de sus preguntas o necesidades de seguro! Agradecemos sus comentarios y esperamos brindarle la atención al cliente que se merece durante muchos años. Thank you for the wonderful review! It is always our pleasure to be able to assist you with any of your insurance questions or needs! We appreciate your feedback and look forward to providing you with the customer care that you deserve for many years to come!"
Pumiyil El
January 30, 2023
5
out of
5
rating by Pumiyil El
"Fantastic customer service! I'm really grateful to use them for my car insurance."
We responded:
"We are so glad that we could assist you with your auto insurance! We strive to go the extra mile to provide you with the insurance you need and the customer care that you deserve! We truly appreciate your feedback and look forward to assisting you with any of your future insurance needs!"
alex portillo
January 19, 2023
5
out of
5
rating by alex portillo
"Gracias Excelente servicio"
We responded:
"¡Gracias por tomarse el tiempo para compartir su experiencia con nuestra agencia y por sus amables palabras que reconocen nuestros esfuerzos para brindarle la atención al cliente que se merece! Agradecemos sus comentarios. Siempre es un placer poder ayudarlo con cualquiera de sus preguntas o necesidades de seguros. Thank you for taking the time to share your experience with our agency and for your kind words recognizing our efforts to provide you with the customer care you deserve! We appreciate your feedback. It is always our pleasure to be able to assist you with any of your insurance questions or needs. "
Victoria Donaldson
November 8, 2022
5
out of
5
rating by Victoria Donaldson
"Agent was very professional and knowledgeable. It was easy to communicate with and the rates were the lowest I found. First time customer and I was very content with the whole process to get multiple quotes."
Brandy Williams
November 2, 2022
5
out of
5
rating by Brandy Williams
"I saw Marcelo Perez’s wrapped SUV in the parking lot at HEB. I was in the market for insurance. I had tried over a two week period to connect with a different State Farm agency. The customer service was subpar. I reached out to Mr.Perez’s agency and received top notch service. I had immediate attention and everyone was extremely helpful. I now am a customer."
Mae moncrief
October 28, 2022
5
out of
5
rating by Mae moncrief
"Super friendly and made it happen fast"